Shipping & Returns

This policy applies to all purchases made through Royal Vintage UK on our website royalevintageuk.com

Due to the unique, antique, and fragile nature of our items, returns and refunds are handled in accordance with the conditions outlined below and applicable UK consumer protection laws.

All items listed for sale are antique, vintage, or pre-owned and may show signs of age, wear, or restoration consistent with their history.

Detailed descriptions and photographs are an integral part of each listing.

Changes caused by natural aging, patina, or minor imperfections are not considered defects.

1. The Seller is fully responsible for the condition of items during transit and guarantees that all antiques are dispatched in appropriate protective packaging.
    

2. In the event that glass, porcelain, or other fragile items are damaged during shipping, the Seller will provide full reimbursement of the damaged item under the conditions below.
    

3. To receive a full refund, the Buyer must:
    

   • notify the Seller within 7 calendar days of receiving the parcel;
      

   • provide continuous video footage of the unpacking process, clearly showing the condition of the outer packaging, internal protective materials, and the item itself;
      

   • provide clear photographs showing the damage to both the item and its packaging.
      

4. Failure to comply with any of the above may result in refusal of reimbursement.
    

5. Refunds will be issued via the original method of payment within a reasonable timeframe after confirmation of eligibility.
    

1. Due to the unique and antique nature of our items:

2. Items cannot be returned simply because of a change of mind;
    

3. Each item is sold as a unique, one-of-a-kind piece.
    

If an item is found to be materially different from its description, please notify us within 7 days of receipt.

After verification, we may offer one of the following solutions:

• full refund;
   

• partial refund;
   

an alternative resolution at our discretion.

• Approved refunds are processed within 14 working days.
   

• Original shipping costs are non-refundable.
   

• Bank processing times may vary depending on your financial institution.
   

• Approved returns are processed using the original payment method.
   

• Refunds are issued within a reasonable timeframe after eligibility is confirmed.
   

• Original shipping costs are non-refundable.

• Returns are not accepted for:

• normal wear and tear consistent with age and use;
   

• minor imperfections listed in the item description;
   

• damage occurring after delivery;
   

• failure to provide required evidence for returns;
   

• items that have been altered, restored, or used after receipt.

For any questions regarding returns, refunds, or damaged items, please contact us:

royalevintageuk@gmail.com

• We do not offer partial shipments — your order will be dispatched in full once all items are ready.
   

• If an item is in stock, we aim to dispatch within 3–5 working days.
   

• If you require delivery by a specific date, please inform us at the time of order.
   

All parcels are shipped via Royal Mail, UPS, FedEx, or DPD (or another suitable courier).

• For international shipments, local customs duties, import VAT, or other charges may apply upon arrival.
   

• These charges are determined by local authorities and are the responsibility of the recipient.
   

• Royal Vintage UK cannot estimate or advise on applicable customs fees, as regulations vary by country.
   

• Customs inspections may result in delivery delays beyond our control.

• If your order has not been delivered or appears to be lost, please contact us within 10 working days for UK orders or within 30 working days for international orders.
   

• Notifications received after these periods may limit our ability to offer a replacement or refund.
   

• We recommend monitoring your tracking information carefully and notifying us immediately if there are any delivery issues or missing items.