Shipping & Returns

At Royale Vintage UK, every order is handled with particular care. Our collection consists of vintage, antique and collectable pieces which vary considerably in size, weight and packing requirements. For this reason, shipping is calculated individually once an order has been placed, allowing us to select the safest and most economical delivery option for your purchase.

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Shipping is not included in the order total at checkout. Once your order has been received, we will assess the most appropriate packing and delivery method and send you a separate shipping invoice within one business day. Your order will be dispatched once the shipping invoice has been paid.

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Wherever safely possible, multiple purchases will be combined into one shipment to keep delivery costs as economical as possible.

The prices below are provided as a guide only. Final shipping costs are calculated after packing and depend on the size and weight of the parcel, the number and fragility of the items, the destination and the most appropriate tracked delivery service.

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United Kingdom

Small Parcel (0-2 kg) — approximately £4.75
Medium Parcel (2-10 kg) — approximately £8.50
Large Parcel (10-30 kg) — approximately £19.75

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UK orders are sent using a tracked Royal Mail delivery service. Particularly large, heavy or complex orders may require more than one parcel and will be quoted accordingly.

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International Delivery

International orders are normally sent using UPS or another suitable tracked courier selected according to the destination and requirements of the shipment.

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Europe

Small Parcel (0-2 kg) — approximately £10-£20
Medium Parcel (2-10 kg) — approximately £20-£35
Large Parcel (10-20 kg) — approximately £30-£45

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USA

Small Parcel (0-2 kg) — approximately £20-£30

Medium Parcel (2-5 kg) — approximately £30-£45

Medium Parcel (5-10 kg) - approximately £47-£77

Large Parcel (10 -20 kg) — approximately £110-£140

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International shipping costs vary by country and region. The figures above are indicative only; your final shipping quotation will be based on the destination, packed dimensions and weight of your order, and the most appropriate available courier service.

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Orders requiring more than one parcel for safe transportation will be quoted accordingly.

All items offered by Royale Vintage UK are vintage, antique or collectable unless expressly stated otherwise.

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Age-related wear and signs of previous use are part of the character and history of such pieces and should be expected. We make every effort to describe items accurately and disclose significant chips, cracks, restoration, staining, wear or other condition issues of which we are aware.

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Please review all photographs and the full description before purchasing, as photographs form part of the item description. Minor colour variations may occur due to lighting, photography and individual screen settings.

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If you require further photographs, measurements or condition information, please contact us before placing your order.

Every item is packed with exceptional care using appropriate protective materials and packing methods for fragile antique and vintage pieces.

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In the unlikely event that an item arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery.

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Please retain all original packaging and provide:

• continuous video footage of the unpacking process, clearly showing the condition of the outer packaging, internal protective materials and the item itself;

• clear photographs showing the damage to the item;

• clear photographs of the outer and internal packaging;

• and a clear photograph of the shipping label.

 

Failure to provide the requested evidence may affect our ability to verify transit damage or pursue a claim with the carrier and, where legally permitted, may affect eligibility for reimbursement.

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Once eligibility for reimbursement has been confirmed, any approved refund will be issued to the original method of payment within the applicable timeframe.

Due to the individual nature, age and history of our vintage and antique pieces, we encourage customers to review all descriptions and photographs carefully and to contact us with any questions before purchasing.

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We do not offer discretionary returns solely on the basis of a change of mind. Returns are accepted where an item has been materially  misrepresented.

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Where a return is accepted, the item must be returned in the condition in which it was received and packed appropriately for safe transit. Return shipping costs are the responsibility of the customer.

If you believe that an item is materially different from its description, please notify us as soon as possible and within seven days of receipt, providing clear supporting photographs and details of the issue.

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Once the matter has been reviewed and verified, an appropriate resolution may include a full refund, partial refund or another mutually agreed solution. 

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Normal age-related wear, manufacturing characteristics and imperfections clearly disclosed in the description or photographs are not considered misrepresentation.

Approved refunds are normally processed within 14 working days using the original method of payment.

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Shipping costs are non-refundable.

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Processing times after a refund has been issued may vary depending on your bank, card provider or other financial institution.

If a return has been approved, please do not send the item back until you have received return instructions from us.

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All returned items must be securely and appropriately packed for transit. We recommend using a tracked and insured service and retaining proof of postage until the return has been completed.​

Returns are not accepted for:

• normal wear and tear consistent with age and use;

• minor imperfections listed in the item description;

• damage occurring after delivery;

• failure to provide required evidence for returns;

• items that have been altered, restored, or used after receipt.

You will normally receive your shipping invoice within one business day of placing your order.

Your order will enter the dispatch process once the shipping invoice has been paid. As every order is individually and carefully packed, dispatch times may vary depending on the size, fragility and complexity of the order.

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Tracking information will be provided once your order has been dispatched.

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Estimated transit times supplied by Royal Mail, UPS or another courier begin from the date of dispatch and are estimates only. International deliveries may take longer due to customs processing, local carrier procedures or other circumstances outside our reasonable control.

 

During particularly busy periods, including seasonal and holiday periods, packing and dispatch times may be slightly longer than usual.

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Where purchases are being held and combined at the customer's request, dispatch will take place once the customer confirms that the combined order is ready for shipment and the applicable shipping invoice has been paid.

International orders may be subject to import VAT, customs duties, tariffs, clearance charges or other fees imposed in the destination country.

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Unless expressly stated otherwise, these charges are not included in the item price or shipping invoice and are the responsibility of the recipient.

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Charges and applicable thresholds vary between countries and may depend on the nature, origin and declared value of the goods. We recommend checking the relevant requirements in your destination country before ordering.

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Royale Vintage UK will complete the appropriate export and customs documentation but cannot control or predict charges imposed by customs authorities or carriers in the destination country.

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Customs-related delays are outside our direct control.

If your order has not been delivered or appears to be lost, please contact us within 10 working days for UK orders or within 30 working days for international orders.
 

Customers are responsible for regularly monitoring the tracking information provided and following the progress of their shipment. Any unexpected delay, delivery issue or indication that a parcel may be lost should be reported to us as soon as possible.
 

Once notified, we will contact the relevant carrier and initiate an investigation where available. If an international parcel appears to have been lost after entering the destination country, we may also ask the recipient to contact the local carrier or postal service directly, as they may be able to obtain information or initiate a local enquiry that is not available to us as the sender.

 

Royale Vintage UK cannot control delays, routing errors or losses occurring within third-party carrier networks. However, we will make every reasonable effort to assist with locating the shipment, liaise with the relevant carrier and pursue any available investigation or claim on the customer's behalf.

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Please ensure that the delivery address supplied with your order is complete and accurate. Additional shipping charges may apply where a parcel is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel.